SHIPPING & RETURNS
Shipping Policy
Orders in India, once shipped, are typically delivered in 5-7 business days.
Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
Please Note: Due to the ongoing pandemic. Delivery of your orders may be delayed by up to 15 days.
Return & Exchange Policy
Thank you for shopping at C-LEK. If you not happy with the product colour or quality? No worries, we are happy to help you. Any return and refund request for an order can be initiated within 7 days of the order delivery.
Our team members will inspect each product before packaging to ensure the maximum customer satisfaction. Our customer’s satisfaction is at the first place.
If you are not satisfied with your purchase, it is easy to exchange or return. Follow the instructions and submit a request for return/ exchange. Exchange or return shall be reported within 24 hours after order is received.
Get in touch with our Customer Care at contact@c-lek.com or You Can Directly Chat With Us
The reverse pickup will be attempted within 3 business days from the request raised. It takes 4-8 business days for those products to reach back to us.
For a refund on returning an item or items, the item must meet the below criteria:
1. Product must be unused, unworn, unwashed and undamaged.
2. Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice and other papers, if any.
3. Damaged or soiled products will not be accepted.
4. Gift cards/vouchers are non-refundable
If you return a package that does not meet these criteria, it will be denied. Denied returns will not receive a refund and will be forfeited. Please note, original shipping fees are non-refundable. Once we have received the products back at our warehouse, the product(s) amount will be credited back to Customer Bank account within 5 - 7 business days once the quality check is done or C-LEK CLUB wallet as Points You can use points for the next purchase
Cancellation Policy
Changed your mind? No problem. You are free to cancel your order within 12 hours of placing the order. To cancel your order, please contact our customer care at contact@c-lek.com and put in an online refund request (in-case of prepaid orders).
If your order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else within 7 days of receiving the order.